400 Canada Street Lake George, NY 12845
+1-518-668-2442

Reservation, Hotel & Cancellation Policy

HOTEL POLICY

Check-In Time: 3:00pm
Early Check-In $40 Fee (if room is ready – not available before 11am)
Check-Out Time: 11:00am

  • Surfside’s facilities, including pool and beach, are for use by Registered, Checked-In Surfside Guests Only. Hotel Facilities are NOT available after 11am check-out, or prior to checking in.
  • Cribs are available for $20.00 per night.
  • Rollaway’s are available for an additional $20.00 per night. Maximum of one rollaway per room/suite.
  • Pool is open 9am to 9pm daily Memorial Day Weekend – October (Weather Permitting). Floats are NOT permitted in the pool, however they may be used in the lake.
  • Sorry NO Pets.
  • Only One Parking Space per Room or Suite for Surfside registered Guest. (Additional Free parking is available one mile from Surfside Property for those guest with multiple vehicles/trailers)
  • Early Check-In Fee is $40 (only if room is available – and not before 11am) firm 3pm check in time

RESERVATION POLICY

  • All rates are for one or two persons in a room or suite.
  • Each additional person 13 years of age and over will be subject to an additional charge of $15.00 per night to the room rate (See Packages Page for Additional rates per person on packages).
  • Children 12 and Under STAY FOR FREE. (See Packages for Children’s Rates)
  • Guests MUST be 21 years or older to book a reservation. As a family resort, the safety and happiness of our guests are our main concern. Staff will check ID’s upon arrival of all guests occupying the room/suite. Surfside will not tolerate any disruptive behavior.
  • We recommend making reservations prior to your arrival. Guaranteed reservations require a deposit of one night’s lodging. The deposit is credited against the final night of the reservation dates.
  • Reservations are commitments for the full period requested. As we must honor your reservation, we also require that our guests honor their commitment.
  • While every effort is made to accommodate requests for a specific room or for rooms next to each other, it is not always possible. Therefore, guarantees are not given for such requests.
  • Advance Deposits may be paid by Visa/MasterCard, American Express or Discover.
  • Summer Weekends and Special Events are subject to 3 Night Minimum stay.
  • ID is required at Check-In

CANCELLATION POLICY

  • A portion of the deposit is refunded only if the reservation is cancelled 14 nights prior to arrival in writing or by phone, with a cancellation fee of $40 per room to be imposed.
  • When a reservation is cancelled OR reservation date changes within the 14 days of arrival, deposit is forfeited.
  • All reservation arrival date changes are subject to a $40 date-change fee.
  • Refunds are not given for early departure, or any unused portion of your stay under any circumstances, including weather.