Reservation, Hotel & Cancellation Policy

Hotel Policy

Check-In Time: 4:00pm
Check-Out Time: 11:00am
(No late check-outs permitted)
  • Surfside’s facilities, including pool and beach, are for use by Registered, Checked-In Surfside Guests Only. Hotel Facilities are NOT available after 11am check-out, or prior to checking in.
  • Wristbands will be issued upon check-in for all adults and children in the reservation. Wristbands are required for the pool and beach area of our property, and persons found without wristbands will be asked to leave these areas. There is a $20.00 charge for each wristband that is not returned upon check-out.
  • Cribs are available for $20.00 per night.
  • Rollaway’s are available for an additional $20.00 per night. Maximum of one rollaway per room/suite.
  • Pool is open 9am to 9pm daily Memorial Day Weekend – October (Weather Permitting). Floats are NOT permitted in the pool, however they may be used in the lake.
  • Sorry NO Pets. Service dogs (as recognized by the ADA) are permitted. Emotional support dogs or therapy dogs are NOT PERMITTED.
  • Only One Parking Space per Room or Suite for Surfside registered Guest. (Additional Free parking is available one mile from Surfside Property for those guest with multiple vehicles/trailers)

Reservation Policy

  • All rates are for one or two adults (and as many children under 13) in a room or suite.
  • Each additional person 13 years of age and over will be subject to an additional charge of $15.00 per night to the room rate (See Packages Page for Additional rates per person on packages).
  • Children 12 and Under STAY FOR FREE. (See Packages for Children’s Rates)
  • Guests MUST be 21 years or older to book a reservation. As a family resort, the safety and happiness of our guests are our main concern. Staff will check ID’s upon arrival of all guests occupying the room/suite. Surfside will not tolerate any disruptive behavior.
  • We recommend making reservations prior to your arrival. Guaranteed reservations require a deposit of one night’s lodging.
  • Reservations are commitments for the full period requested. As we must honor your reservation, we also require that our guests honor their commitment.
  • While every effort is made to accommodate requests for a specific room or for rooms next to each other, it is not always possible. Therefore, guarantees are not given for such requests.
  • Advance Deposits may be paid by Visa/MasterCard, American Express or Discover.
  • Summer Weekends and Special Events are subject to 3 Night Minimum stay.
  • ID is required at Check-In

Cancellation Policy

  • A portion of the deposit is refunded only if the reservation is cancelled more than 14 nights prior to arrival in writing or by phone, with a cancellation fee of $50 per room to be imposed.
  • When a reservation is cancelled within the 14 days of arrival, deposit is forfeited.
  • Refunds are not given for early departure, or any unused portion of your stay under any circumstances, including weather.