Frequently Asked Questions

What are the wristbands for?
As of June 2020 our property has implemented a wristband program, this program is to ensure that guests can enjoy our property without overcrowding by non-guests. We have someone on the property checking wristbands to ensure that only checked in guests are using the amenities. Only actively checked-in persons with reservations at the hotel are permitted to use the pool and beach. Unfortunately, this does mean if a guest has family staying at another property, that family will not be permitted to use our pool or beach. Day passes cannot be purchased. Wristbands are required to be returned at check out, otherwise they are subject to a $20 charge per band.
What is the Resort Fee and what does it include?
As of November 2020 Surfside has added a daily Resort Fee of $25 per day to all reservations. This fee was implemented to enhance the guest experience and to add amenities to the property that have not existed before. These enhancements have been long requested by our guests. You spoke, we listened! The resort fee covers the following items: property wide wifi service (increased speed and quality), on-site parking (1 car per room), free overflow parking for trailers and extra vehicles, access to the pool, access to the beach, pool towels, local calls, and daily in room coffee with condiments.
Do you allow pets?
Sorry, but we are not pet friendly.
I have an emergency and can’t come. Can you waive the cancellation policy?
We have a firm cancellation policy. We understand things happen, but a reservation is a commitment to take a room for the duration of the reservation. Visit the Policy Page for the full Cancellation Policy.
Are there smoking rooms?
All rooms are non-smoking. You are welcome to smoke in designated smoking areas. Smoking in a room will result in a deep cleaning fee of $250 added to your bill.
Can we use grills at Surfside?
We have charcoal grills available for guest use on the beach. Guests are asked to bring their own charcoal. We ask that no table-top grills be used on our property, and that guests do not grill on their balcony/patio.
Is there free parking?
Yes, there is free parking on site. There is only 1 parking space allowed per room or suite. All other vehicles or trailers must park at our sister property 1 mile up the road.
Are you close to the village, restaurants, shops or attractions?
Our property is located in the village on the north end of town. We are two blocks from the center of the village.
Are you on the lake?
Yes, we are located directly on Lake George! Surfside has 233 feet of private, sandy beach. The beach is open to registered guests only.
When is check-in/check-out?
Check-in is at 4pm. Check-out is at 11am. Guests are not permitted to use the facilities before check-in or after check-out.
What are the pool/beach hours?
The pool and beach open at 9am and close at 9pm. Also, towels for the pool are provided in the pool area. The pool is open from Memorial Day Weekend through Columbus Day Weekend.
When are your restaurants open?
Our Hamilton Restaurant is open for breakfast 7 days a week [in season], serving an a la carte breakfast from 8am-11am. Hours are limited in the off season. The Rooftop Cabana Bar and restaurant, is open 12pm-10pm daily [in season] and food service stops at 9pm.
What can we do there?
You can enjoy our beach and outdoor heated pool. We rent pedal boats, kayaks, and stand-up boards [in season]. We also offer corn hole boards for guests to use. Enjoy the scenery from our private decks. Check out our Discount Coupon Program for a list of area attractions such as Six Flags Great Escape and many more!
Do you have dock space available?
We do not offer dock spaces for guests. All of our dock spaces are privately owned. Guests may not park on our docks or use them in any capacity even for a few moments to pick up or drop off. Video surveillance monitors the docks for the security of the owners and to enforce this policy.

For information about our privacy policy, please click the following link: PRIVACY POLICY