400 Canada Street Lake George, NY 12845
+1-800-342-9795

Reservation, Hotel & Cancellation Policy

HOTEL POLICY

Check-In Time: 3:00pm
Check-Out Time: 11:00am

  • Surfside’s facilities, including pool and beach, are for use by Registered Surfside Guests Only. Hotel Facilities are NOT available after 11am check-out.
  • Cribs are Free. Please bring own crib sheets.
  • Rollaway’s are available for an additional $20.00 per night. Maximum of one rollaway per room/suite.
  • Pool is open 9am to 9pm daily Memorial Day Weekend – October (Weather Permitting).
  • Sorry NO Pets.
  • Only One Parking Space per Room or Suite for Surfside registered Guest. (Additional Free parking is available one mile from Surfside Property for those guest with multiple vehicles/trailers)

RESERVATION POLICY

  • All rates are for one or two persons in a room or suite.
  • Each additional person 13 years of age and over will be subject to an additional charge of $15.00 per night to the room rate (See Packages Page for Additional rates per person on packages).
  • Children 12 and Under STAY FOR FREE based on the room rate when accompanying by an adult in the same room.(See Packages for Children’s Rates)
  • Guests MUST be 25 years or older to book a reservation. As a family resort, the safety and happiness of our guests (& Children) are our main concern. Staff reserves the right to check ID’s upon arrival of all the guests occupying the room/suite. Surfside will not tolerate any disruptive behavior.
  • We recommend making reservations prior to your arrival. Guaranteed reservations require a deposit of one night’s lodging. The deposit is credited against the final night of the reservation dates.
  • Reservations are commitments for the full period requested. As we must honor your reservation, we also require that our guests honor their commitment.
  • While every effort is made to accommodate requests for a specific room or for rooms next to each other, it is not always possible. Therefore, guarantees are not given for such requests.
  • Advance Deposits may be paid by Check, Money Order, Visa/MasterCard, or Discover.
  • Summer Weekends and Special Events are subject to 3 Night Minimum stay.

CANCELLATION POLICY

  • The deposit is refunded only if the reservation is cancelled 14 nights prior to arrival in writing or by phone with a cancellation fee of $35 per room to be imposed.
  • When a reservation is made, cancelled OR reservation date changes within the 14 days of arrival, deposit is forfeited.
  • All reservation arrival date changes Prior to 14 days of arrival, change order fee of $35 is applicable.
  • Refunds are not given for early departure or any unused portion of your stay under any circumstances, including weather.